Disney has entered the race of the OTT with its product Disney +, where it has to compete with the well-established giants like Netflix and Amazone Prime Videos. In this race, Disney + has the upper hand with the famous Disney, MCU, and Star Wars movies and TV series. Right now, Disney + is facing a bit of a problem in the field of app working and maintenance. It had a rough start due to these errors. Disney is continuously working on those errors. As it removes the errors, new ones continually taking place.
One of the errors that users reported is that they can’t access the automatic resume feature in their app. Which took place due to the Disneys move to removing some features from the app, and this feature was one of them. A lot of users don’t like the idea and the execution, which leads to the Tsunami of queries and reports to the Customer Services mentioning that the app is not resuming the movies and shows from the last session progress.
The removal of this feature becomes the source of inconvenience for the user. Because of that, users have to remember where they left the series (no one remembers the timing when they left the series). Otherwise, they have to start from the beginning or guess the timing by watching the scenes.
After a lot of complaints, Disney has added back the feature of resuming the video into the platform. Here you will get to know how you can get the resuming video feature.
How to Get Back the Feature
As mentioned above, this feature allows users a quick path to see the list and progress of the movies and TV Series, which you have watched recently. After adding it back, users can see this list on their homepage of the platform. Form here, you can resume the TV series or the movie by clicking on the Resume button. It will allow you to restart the video from where you left it.
Still, if you are unable to see the Continue Watching list or the Resume Watching button on the main page of the series or the movie on your profile, then firstly, don’t panic; it is just a matter of time so be patient it will appear on your screen.
Even after sufficient waiting from your end, it still doesn’t show up, and then you can follow these steps to resolve the issue:
Update your App
If you are using the Disney + app on any OS. Then, you have to check for updates of the app if there is any. If there is any update available, then install it. After the update, launch the app, and check for any improvement.
Log out Your Account and Login Again
If you can’t see the feature on the screen, then you should log out of your account from the Disney + platform in your device and close the platform. Re-launch the app/web page. Here, you have to login again from your subscribed account details.
Re-Installing the App
If this step doesn’t help you, then you have one more option, and that is reinstalling the app. For this step, you should uninstall the app first (which is different for every OS) and then install it again from the official website or the web store of the device. Now, once the screen load completely, you will able to see the list of Continue Watching. After resolving this issue, Disney has a long list of bugs like the Alps Mountain range in front of Napoleon Bonaparte. It will be worth will to notice how Disney is going to overcome this list and achieve stability.
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