Things that make Intelegencia such a good service firm


Intelegencia’s evolution from just another engineering services provider to providing quality engineering services and eventually into a versatile service firm by emerging as a leading BPO Service Provider has been the reason behind this global acclaim leaving both competitors and custom

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Intelegencia Analytics is a highly successful and globally acclaimed service firm. This is not some publicity gimmick. It is a fact, vindicated not once but twice by Deloitte, global audit firm acknowledging Intelegencia first as one of Indias 50 Technology Fast companies and then as one of Asia Pacifics 500 Technology Fast companies.

Intelegencias evolution from just another engineering services provider to providing quality engineering services and eventually into a versatile service firm by emerging as a leading BPO Service Provider has been the reason behind this global acclaim leaving both competitors and customers bewildered.

If one were to go down memory lane, one would have to start with that phase where the service firm truly came into its known and developed a robust quality engineering services portfolio instrumental in building lasting relations with clients. Clients were benefitting from synchronized QA strategies facilitating high-performance software launches within a very short time frame. Time-to-market was consistently coming down by almost 50%. Costs came down by 50%, which they seldom got to experience earlier. Moreover, with multiple dedicated resources working round the clock as if it was a question of life and death, clients were shell-shocked at the kind of commitment never seen earlier.

Service offerings such as QA Automation, QA Security, Manual Testing, Performance Load Testing, QA and Testing Consulting, Mobile Testing and Mobile Automation ensured clients were able to achieve what they always envisioned. These let the metamorphosis Intelegencia underwent from being a service provider operating in obscurity to scaling the top and recognized by the best in business. Intelegenica, was now truly a name resonant with quality engineering services.

It did not stop there. Perhaps, what was most startling was into emergence as a leading BPO Service Provider especially for small businesses. With no baggage of expectations, Intelegencia grew from one office in Noida to multiple offices in Manila, Dublin and Pennsylvania, gradually building its presence across continents imperative for a BPO Service Provider carrying the onus of ensuring smooth communication for its clients with their customers.

Cut to today, clients across the world identify with Intelegencias BPO model that stands for trust and timely delivery. With capable representatives, data entry operators, back office staff and account managers literally working out of their skins to find answers to questions, Intelegencia has built one solid BPO model that is there for others to emulate. Communication takes centre stage through voice, non-voice and technical support, primarily through email, calling and troubleshooting with customer queries and concerns answered non-stop.

These qualities coming to the fore consistently over time have proven Intelegencias mettle as a versatile service firm capable of answering challenges of any magnitude. Having set so many benchmarks that others strive to emulate, Intelegencia aims to raise the bar higher in order to achieve even greater heights to forever cement its legacy as one of the most dependable, responsible and productive firms in recent times.